Refund policy
Return & Refund Policy
Jorzuvaki is operated by jorzuvaki.
Last updated: October 12, 2026
This policy explains the practical terms that apply to your order.
Returns at a glance
Request an eligible return within 30 days after delivery. Approved refunds go to the original payment method; store processing takes 10 days.
We provide prepaid return shipping for all approved returns. No restocking fee is charged for eligible returns.
Return request period and approval
Contact us within 30 days after delivery to request a return. Email support@jorzuvaki.shop with the order number, reason, and photos when an item is damaged, defective, or incorrect. A request is not approved until our support team confirms eligibility and provides instructions.
Condition and proof of purchase
Eligible items must be unused, in the condition received, and returned with included parts and original packaging. Proof of purchase is required. Products that no longer match the supplied order record may be refused.
Non-returnable items
The following are not eligible for change-of-mind returns: Used or customer-damaged products, customized products, opened hygiene or sealed products, gift cards, and products marked Final Sale. Contact support if an item arrives damaged, defective or incorrect, including an item normally excluded from returns. These exclusions do not limit mandatory consumer rights.
Return shipping and fees
We provide prepaid return shipping for all approved returns.
No restocking fee is charged for eligible returns.
Return destination
Approved returns must be sent only to: 278 Post St, Boonville, New York, 13309, United States. Do not send an item before receiving approval or to another business, billing, or shipping address.
Refunds, order problems and exchanges
After an approved return is received and inspected, we notify the customer of the decision. An eligible refund is issued to the original payment method. Store processing normally takes 10 days; the financial institution may require additional posting time.
| Situation | Next step |
|---|---|
| Eligible change-of-mind return | Request approval, then follow the return instructions. We provide prepaid return shipping for all approved returns. No restocking fee is charged for eligible returns. |
| Damaged, defective or wrong item | Contact support with the order number and useful photos. After confirmation we arrange a replacement or refund; approved return shipping is prepaid by us. |
| Order not delivered | Contact support so we can review tracking. If non-delivery is confirmed, we arrange a replacement or refund; there is no item to return. |
Original shipping charges are refunded when an item is damaged, defective, incorrect, or not delivered; otherwise only the eligible item price is refunded.
Cancellation and address changes
Contact support promptly with your order number to request a cancellation or address correction. Support will confirm whether fulfillment can be stopped; submitting a request does not itself cancel an order. Once dispatched, the return policy applies.
Exchanges
Contact support to request an exchange. Support will confirm availability, eligibility and any price difference before a replacement is arranged.
Contact jorzuvaki at support@jorzuvaki.shop or (415) 392-6453 for assistance.
Contact information
| Store | Jorzuvaki |
|---|---|
| Legal operator | jorzuvaki |
| Business address | 278 Post St, Boonville, New York, 13309, United States |
| support@jorzuvaki.shop | |
| Phone | (415) 392-6453 |
| Support hours | Weekdays 9 AM to 5 PM (America/Los_Angeles) |